It’s hovering over nearly all aspects of business like, well, a cloud. From data storage to information sharing, the cloud has become a key component to business infrastructure, even when it comes to phone systems. If you’re still using a traditional office phone system, here are five good reasons to look into the cloud.
1. Reliable infrastructure with better support
Cloud-based phone system service providers house their enterprise-grade equipment in reliable data centers or co-locations to maintain better reliability. These service providers typically have on-site certified technicians that are constantly monitoring the state of their systems, detecting problems before their customers. Since this infrastructure is housed in a data center or co-location, service providers will leverage their ability to provide high-availability, high-quality and top-tier service to their customers.
2. Minimal upfront investment, lower operating expenses
Other than the phones or software required on-site in a cloud-based phone system, there is no other on-site equipment. This dramatically cuts the cost of having a premise-based private branch exchange (PBX). Furthermore, with a cloud-based phone system, you are not tying up capital expenses in on-premise hardware that quickly depreciates and requires frequent maintenance.
3. Upgrade features without purchasing new equipment
In the telecommunications industry of 2014, breakthrough calling features are being developed and leveraged each and every day. With a cloud-based phone system, you can keep up with the latest advancements without buying any equipment. You’ll never be stuck with an obsolete phone system, instead leaving the responsibility of upgrades to your service provider.
4. Better flexibility and scalability
A cloud-based phone system gives you the ability to take your phone anywhere with an internet connection. You are no longer secluded to an office. If you’re an organization with remote employees, all employees can be on the same phone system regardless of their location. Furthermore, if you need to add employees, a cloud-based phone system has excellent scalability to meet the future needs of your organization.
5. Minimal IT support required
Since this system is cloud-based and not sitting in a closet at your office, there is little support required at your location. Service providers have tools that are available to the customer that allow an administrator within your business to quickly add users, delete users and adjust additional features offered within the phone system. All of this can be done without the need for additional support or staff.
Of course, no one solution is right for every business, but given the high upside of taking your telecommunications to the cloud, it’s definitely worth your time to do a little research. Your business may be better for it!