Each month, the Technology At Work Series will examine technology’s impact on a different functional area of the workplace.
The term “Operations” can mean a lot of things. Often, the scope of the COO varies depending on the organization, but it’s the oversight of everything that gets the products or services you offer in working condition for the customer/client to use. This can include logistical oversight, technical support, field technicians, among others. A team that may fall under the umbrella of operations will likely have employees working in-house and out in the field, and that usually leaves a lot of room for for process and communication breakdowns.
So how do companies overcome these challenges?
They understand the importance of internal mobilization
Often when we speak or think about mobilization, we think outside the walls of our own workplace -- being able to listen in on a conference call from the airport, for example. But mobilization within the workplace is just as important. In a traditional office setting, that may mean accessing key personal documents from a meeting room. For warehouses or distribution centers, it may mean looking up inventory from various areas of the facility. Regardless of the where and what, the critical component in enabling these things to happen is a good Wi-Fi network.
Communication comes in all forms from all places
Wi-Fi enables easier access of information and makes it possible for devices to better interface with each other, and it also provides the foundation for fast, effective interpersonal communication. But Wi-Fi alone doesn’t get the job done. Furthermore, the tools you use to communicate need to enable mobilization outside the workplace, not just within it. Many companies are implementing unified communications to make this happen. If you can make your cell phone every bit as functional as your office phone, for example, you can break down a lot of barriers many on-the-go employees face. That’s exactly what a good UC platform enables (along with many other capabilities).
Always look to the future
As Wi-Fi gets faster, the door opens for software and program developers to create more functional apps. This includes providing greater functionality with unified communications. It’s important to keep up with these developments, as they can have a big impact on your business. Failure to update your systems and infrastructure could leave you playing catch up to competitors.