“Traditional” can mean a lot of things, but when it comes to technology, it’s usually a polite way of saying “old.” As voice and phone technology progress, traditional phone service is getting left behind when it comes to features and functionality. In an effort to adapt to the changing telecom times, many companies are transitioning from traditional phone service to some form of hosted IP PBX service. Like any change, however, the transition can come with its own set of challenges.
From the end-user perspective: It’s not as scary at is seems on the surface!
It’s important to remember that at the end of the day, a telephone is still a telephone, and that means the interface won’t drastically change (unless you were using rotary phones before, which would actually be really impressive). Ease of access and usability shouldn’t be problems for anyone familiar with current desktop operating systems, provided you give employees resources, direction and/or training to help them navigate through this uncharted territory.
The big key from the end-user perspective is buy-in. If employees see how it can make them more efficient, they’ll take it upon themselves to adopt quickly. My employees can make calls from just about anywhere, whether they are working remotely or traveling for business, as though they were in the office.
Realize efficiencies: Converge your voice and data networks
There’s no point in making the switch if you don’t squeeze every ounce of efficiency out of a hosted service. For one thing, you’ll no longer need a TDM voice circuit or the support and maintenance that come with it. That’s one less thing on your network team’s plate. On a similar note, you’ll no longer have to work with different vendors for troubleshooting – all support should funnel through a single point of contact.
The transition to a hosted PBX phone solution shouldn’t be a frightening burden on your business. If executed properly, you should cut costs and improve efficiency for everyone on the office network (whether they’re actually in the office or not).