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Leverage Genesys contact center software with Powernet's voice services for the 
perfect solution for your business!

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Custom Integrations & API's

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Omnichannel Capabilities

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Workforce Engagement Management

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Dedicated Team for Support from Expert Engineers

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Cloud Architecture & Migration Tools

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Bring Your Own Carrier - Cut Cost & Increase Reliability with Powernet SIP

Why Choose Our Contact Center Solutions?

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Expert Engineering Support

Our engineers handle the entire design, installation, training, and ongoing management for a hassle-free experience.
 

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Seamless Integration

Easily integrate with existing systems and CRMs for smooth transitions and quick deployment.
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Omnichannel Communication

Engage customers across voice, email, chat, and social media with our unified platform.

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Scalable

Our cloud-based solution grows with your business, adapting to increasing demand effortlessly.
 
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Advanced Analytics

Gain real-time insights to improve performance, optimize resources, and boost satisfaction.
Enhanced Productivity

Enhanced Productivity

Equip agents with tools to resolve issues faster and provide personalized support.
Secure & Reliable

Secure & Reliable

Ensure data security with end-to-end encryption and compliance with industry standards.
Cost-Effective

Cost-Effective

Pay only for the resources you use, eliminating the need for costly hardware and infrastructure.
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Need Help Choosing What’s Right for You?

Learn how we designed, configured and managed National Restaurant’s Association Genesys Contact Center Solution.

Microsoft Teams & Genesys Integration: 
A Unified Communication Powerhouse

Elevate your customer service by seamlessly integrating Microsoft Teams with Genesys, creating a unified communications platform that enhances both agent and customer experiences.

 

By integrating Microsoft Teams with Genesys, you bring together the best of both platforms, creating a highly efficient, collaborative, and customer-centric contact center solution.

 

Learn how Powernet helped the City of Winter Park improve productivity with Genesys.

How Powernet Contact Center Solution Works for Your Business

Automated Call Routing: Direct customer inquiries to the right agent or department automatically, improving first-contact resolution rates.

Cloud-based Infrastructure: No on-site hardware required—access your contact center from anywhere with an internet connection.

AI-Powered Features: Utilize AI for automated customer interactions, including chatbots, voice recognition, and virtual assistants to improve service efficiency.

Multi-location Support: Manage agents from multiple locations or enable remote work with ease, all within the same unified platform.

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Connectivity Solutions
for Every Industry

We partner with organizations across industries but have deep experience in these verticals.

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Healthcare

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Government

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Education

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Public Venues

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Senior Living

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Manufacturing

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Warehousing

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Multi-Dwelling Units

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"I have been in the IT industry for over 20 years. During my career I have worked with many IT consultants and MSP’s. I can tell you from personal experience that Powernet has been the best MSP I have had the pleasure of working with. All of their staff are knowledgeable and friendly with prompt communication. Their service is outstanding! Thanks Powernet!"

Rusty Fazio Vice President of Technology FC Louisville

Knowledge Is Power

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Beyond the Basics: Elevating Your Cybersecurity Portfolio

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PowerWAN: Growth and Integration of SD-WAN Technology

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Harnessing Growth with Hardware as a Service (HWaaS)

Let’s Connect

Tell us about your challenges, and we’ll
provide a roadmap to solve them.