Build a Seamless Customer Experience
Transform Your Customer Service with a Leading Contact Center Solution
Leverage Genesys contact center software with Powernet's voice services for the
perfect solution for your business!
Custom Integrations & API's
Omnichannel Capabilities
Workforce Engagement Management
Dedicated Team for Support from Expert Engineers
Cloud Architecture & Migration Tools
Bring Your Own Carrier - Cut Cost & Increase Reliability with Powernet SIP
Why Choose Our Contact Center Solutions?
Expert Engineering Support
Our engineers handle the entire design, installation, training, and ongoing management for a hassle-free experience.
Seamless Integration
Omnichannel Communication
Engage customers across voice, email, chat, and social media with our unified platform.
Scalable
Advanced Analytics
Enhanced Productivity
Secure & Reliable
Cost-Effective

Need Help Choosing What’s Right for You?
Learn how we designed, configured and managed National Restaurant’s Association Genesys Contact Center Solution.
Microsoft Teams & Genesys Integration:
A Unified Communication Powerhouse
Elevate your customer service by seamlessly integrating Microsoft Teams with Genesys, creating a unified communications platform that enhances both agent and customer experiences.
By integrating Microsoft Teams with Genesys, you bring together the best of both platforms, creating a highly efficient, collaborative, and customer-centric contact center solution.
Learn how Powernet helped the City of Winter Park improve productivity with Genesys.
How Powernet Contact Center Solution Works for Your Business
Automated Call Routing: Direct customer inquiries to the right agent or department automatically, improving first-contact resolution rates.
Cloud-based Infrastructure: No on-site hardware required—access your contact center from anywhere with an internet connection.
AI-Powered Features: Utilize AI for automated customer interactions, including chatbots, voice recognition, and virtual assistants to improve service efficiency.
Multi-location Support: Manage agents from multiple locations or enable remote work with ease, all within the same unified platform.

Connectivity Solutions
for Every Industry
We partner with organizations across industries but have deep experience in these verticals.

Healthcare

Government

Education

Public Venues

Senior Living

Manufacturing

Warehousing

Multi-Dwelling Units
"I have been in the IT industry for over 20 years. During my career I have worked with many IT consultants and MSP’s. I can tell you from personal experience that Powernet has been the best MSP I have had the pleasure of working with. All of their staff are knowledgeable and friendly with prompt communication. Their service is outstanding! Thanks Powernet!"





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Let’s Connect
Tell us about your challenges, and we’ll
provide a roadmap to solve them.