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Client Support & Resources

Whether it's our services or support, we strive to provide our customers with the highest quality solutions and resources available. We have expert, dedicated support teams that provide fast provisioning and services, as well as reliable support to help resolve any issues that arise. 

Report an Issue

Once you report an issue, our Network Operations Center (NOC) will reach out to troubleshoot and resolve. 

Phone number

(888) 577-3005

Email

support@powernetco.com

Portal

Submit a ticket through the portal.

 

When reporting an issue, please have the following information readily available: 

Company Name 
Account Number/Customer ID
Service Number(s) or Circuit ID(s) if applicable 
What is the issue/problem you're experiencing?
Who is the primary contact?
Alternative contact?

Additional Support Resources

Service Management 

For moves, adds, or changes to existing services, billing inquiries or new installations, please contact our service management department. 

Email: servicemanagement@powernetco.com

Phone: 1.866.201.1300

Technical Support

For Residential, Switched, and Long Distance 

Email: csr@powernetco.com

Phone: 1.877.599.3089

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