Powernet Support

Client Support & Resources

Whether it’s our services or support, we strive to provide our customers with the highest quality solutions and resources available.

 

We have expert, dedicated support teams that provide fast provisioning and service, as well as reliable support to help resolve any issues that arise.

See below for the ways to contact us for support. 

Report an Issue

Once you report an issue, our Network Operations Center will reach out to troubleshoot and resolve

When reporting an issue, please have the following information readily available:

 

Company Name
Account Number/Customer ID
Service Number(s) or Circuit ID(s)?
What is the issue or problem you are experiencing?
Who is your primary contact?
Alternate Contact?

 

Additional Support Resources 

Service Management

For moves, adds, or changes to existing services, billing inquiries or new 
installations, please contact our service management department.

Email: servicemanagement@powernetco.com

Phone: 1.866.201.1300

Helpful Links

Escalation Procedures

New Customer Welcome Packet

Remote IT Support